General

JJ-Net Group, business ID: 1835499-0, address: Pinninkatu 21-23, 33100 TAMPERE; sells products to companies and adult individuals in the EU area. These delivery terms apply to ordering products from our online store as well as similar deliveries.

These delivery terms are valid from March 1, 2024. We may unilaterally change the delivery terms from time to time, so please familiarize yourself with our delivery terms in advance each time you order products from our online store.

Products and Product Prices

The characteristics and prices of the products in the online store are presented in connection with each product’s description. We reserve the right to change prices and delivery costs, so please check the respective prices from the shopping cart before you accept the order. The prices of the products [include / do not include taxes], which is indicated in the shopping cart and in the order confirmation.

Delivery Costs

The possible delivery costs charged for the order depend on the product itself (e.g., weight, packaging) and the selected delivery method, and they are automatically added to the total amount of the order. You will see the delivery costs charged for your order (if any) from your shopping cart before you accept the order.

Ordering and Agreement

You can order products on our website by adding them to the shopping cart and confirming the order and paying for the contents of the shopping cart in the payment service. When ordering from our online store, you are required to have acquainted yourself with and committed to the delivery terms in force at the time. You understand that your order, once accepted and confirmed by us, except as later mentioned regarding the right of cancellation, is binding and creates a contract between us under these delivery terms.

Payment and Payment Methods

You can pay for your order with the payment methods described in the online store and available for selection in the shopping cart.

Order and Payment Confirmation

After a successful order, an order confirmation will be sent to your email, so please provide your email address when you place the order. The order confirmation also confirms the payment method used.

If, for some unexpected reason, we cannot confirm your order, we will notify you by email as soon as possible.

Delivery Method

We will deliver your order using one of the delivery methods available on our website, which you select at the time of the order.

Delivery Time

The most common delivery times to the EU area depend on the order and delivery method and are [delivery time] days. More precise times are announced in connection with the product options.

Right of Cancellation and Return Policy

If you are a consumer, you have the right to cancel your order in accordance with Finnish consumer protection law by notifying us no later than 14 days after receiving the goods or the last batch of goods, or, in the case of regular delivery of goods, after receiving the first batch of goods.

The cancellation notice must be made clearly, for example, using our cancellation form, to our email mentioned below, or by a written notice sent with the returned goods.

The right of cancellation only applies if the returned products are in their original packaging, unused, and well-packaged for return.

If the sale is cancelled, the goods must be returned without delay and no later than 14 days after the cancellation notice to our Return Address mentioned below. The returner must, if necessary, prove that the goods have been returned within the deadline, for example, with a return receipt. The returner has to pay the costs of returning. These costs will not be reimbursed to the returner.

When returning a delivered order, please include your name and contact details and your bank account number for the refund.

We will refund the money for the order without delay in accordance with consumer protection law.

Return Address:

JJ-Net Group Oy
Pinninkatu 21-23
33100 TAMPERE

Inspection of the Shipment, Errors, and Problem Situations

Please check the delivery immediately upon receipt. If a product has been lost or damaged during transport or if it does not otherwise correspond to your order or is defective, please report it to our Customer Service as soon as possible and no later than 14 days, so we can agree on how to correct the error. In consumer sales, we comply with